Contact

Response Time: We aim to respond to all inquiries within 24 business hours. During peak seasons or federal holidays, please allow up to 48 hours for a dedicated response.

Official Support Email: clientservice@thevancer.com

To ensure a fast resolution, please include your Order Number in the subject line.

For inquiries regarding exchanges, returns, or defective items, please attach clear photos or videos to your message.

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST).

Messages sent outside of business hours or during weekends will be queued for the following business day.

Security Notice: For your protection, Vancer & Co. will never request credit card details or sensitive payment information via email. If you receive any suspicious communication, please report it immediately to our official support address.