We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay.

To ensure rapid dispatch, orders are processed shortly after placement. If you wish to amend or cancel your order, please email our Client Services team at support@thevancer.com immediately. We will do our utmost to accommodate your request prior to dispatch.

Standard Tracked Delivery (Free): Delivered within 7–15 business days following a 1–2 business day handling period.

Express Priority Shipping: Delivered within 2–4 business days (rates calculated at checkout).

We partner with reliable UK postal and express courier services (including Royal Mail and premium tracked couriers) to ensure safe and fully traceable delivery.

Once your order is dispatched, you will receive an automated email containing your unique tracking link and package details. You can monitor your shipment's progress at any time.

Yes. All orders delivered within the United Kingdom include UK VAT. There are no surprise import fees or hidden charges upon delivery.

Our garments are tailored according to standard UK sizing conventions. We recommend referring to the specific size guide available on each product page for detailed chest, waist, and sleeve measurements. If you are between sizes or prefer a more relaxed fit, we suggest sizing up.

Our collection features classic, tailored silhouettes designed for a sharp, sophisticated profile without restricting movement.

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, in their original condition, and returned with all original tags attached.

Contact our support team at support@thevancer.com with your order number and reason for return.

Our team will issue a Return Merchandise Authorization (RMA) along with the return shipping address for our UK processing centre.

Pack the item securely and dispatch it using a trackable delivery service.

Standard Returns (Sizing / Change of Mind): The customer is responsible for the return postage cost.

Faulty or Incorrect Items: In the rare event of a defective item, we will provide a pre-paid return label.

Once your return is received and inspected at our facility, refunds are processed back to your original payment method within 10 business days.

To preserve the premium quality, feel, and shape of your pieces, please follow the specific care instructions on the internal garment label. We recommend gentle washing or professional dry cleaning for tailored items, blazers, and fine knitwear.

Our executive support team is available Monday through Friday, 9:00 AM to 5:00 PM (London Time).

• Email: support@thevancer.com
• Response Time: We aim to reply to all enquiries within 24 business hours.