Shipping policy

Last updated: March 10, 2026

At Vancer & Co., we are committed to delivering our premium menswear to our North American clientele with speed, security, and absolute transparency.

1. Order Processing Time

All orders are subject to a processing period before shipment:

Handling Time: 1–2 business days (Monday – Friday).
Orders placed during weekends or public holidays will be processed on the following business day.
You will receive a confirmation email with a unique tracking link as soon as your order is dispatched.

2. Shipping Rates & Delivery Estimates (U.S. & Canada)

We offer reliable, trackable shipping to all states in the U.S. and provinces in Canada.

Shipping Method	Delivery Time (Transit)	Cost
Complimentary Insured Shipping	7–15 Business Days	FREE
Expedited Priority Delivery	2–4 Business Days	Calculated at Checkout

Note: Delivery times are estimates and start from the date of shipment, not the order date.

3. Tracking Your Order

Once your order is in transit, you will receive an automated email with your tracking number. We utilize premium carriers including FedEx, UPS, and USPS Priority Mail to ensure your package arrives safely and can be monitored every step of the way.

4. Customs, Duties & Taxes

United States: Orders shipped to the U.S. under $800 are typically exempt from import duties under Section 321.
Canada: Orders may be subject to local GST/HST or provincial taxes depending on your location.
Responsibility: Any applicable customs fees or import duties are the responsibility of the customer. Vancer & Co. takes every measure to ensure a seamless customs clearance process to avoid unnecessary delays.

5. Address Accuracy & Delivery Issues

Accuracy: Please verify your shipping address at checkout. Vancer & Co. is not responsible for orders delivered to an incorrect address provided by the customer.
Reshipment: If a package is returned to us due to an insufficient address or failed delivery attempts, a reshipment fee may apply.
Lost Packages: If your order has not arrived within 20 business days of the shipment date, please contact us at clientservice@thevancer.com. we will conduct a formal investigation with the carrier to provide a replacement or full refund.

6. Contact Information

For questions regarding your shipment or delivery status, please contact our executive support team:

Vancer & Co. | Operated by M&D GROUP LLC

E-mail: clientservice@thevancer.com

Phone: +1 (505) 410 9384

Address: 1209 MOUNTAIN ROAD PL NE STE R ALBUQUERQUE, NM 87110

Hours: Mon - Fri | 9:00 AM - 5:00 PM EST

Free Shipping

On all U.S. and Canadian orders. No minimum required.

Secure Checkout

Shop safely with our industry-leading encrypted payment system.

Executive Support

Dedicated assistance for our distinguished clientele.

30-Day Guarantee

Hassle-free returns and exchanges for your peace of mind.