Shipping policy

Last updated: September 14, 2026

At Vancer & Co., we are committed to delivering our premium menswear to our global clientele with speed, security, and absolute transparency.

1. Order Processing Time All orders are subject to a processing period before shipment:

• Handling Time: 1–2 business days (Monday – Friday).

• Orders placed during weekends or public holidays will be processed on the following business day.

• You will receive a confirmation email with a unique tracking link as soon as your order is dispatched.

2. Shipping Rates & Delivery Estimates We offer reliable, trackable shipping worldwide.

• Complimentary Insured Shipping: 7–15 Business Days (FREE)

• Expedited Priority Delivery: 2–4 Business Days (Calculated at Checkout)

Note: Delivery times are estimates and start from the date of shipment, not the order date.

3. Tracking Your Order Once your order is in transit, you will receive an automated email with your tracking number. We utilize premium carriers to ensure your package arrives safely and can be monitored every step of the way.

4. Customs, Duties & Taxes International orders may be subject to local customs duties, taxes, or import fees once the shipment reaches your destination country.

• Responsibility: Any applicable customs fees, VAT, or import duties are the sole responsibility of the customer. Vancer & Co. takes every measure to ensure a seamless customs clearance process to avoid unnecessary delays.

5. Address Accuracy & Delivery Issues

• Accuracy: Please verify your shipping address at checkout. Vancer & Co. is not responsible for orders delivered to an incorrect address provided by the customer.

• Reshipment: If a package is returned to us due to an insufficient address or failed delivery attempts, a reshipment fee may apply.

• Lost Packages: If your order has not arrived within 20 business days of the shipment date, please contact us at clientservice@thevancer.com. We will conduct a formal investigation with the carrier to provide a replacement or full refund.

6. Contact Information

For questions regarding your shipment or delivery status, please contact our executive support team:

Vancer & Co. | Operated by M&D GROUP LLC

E-mail: clientservice@thevancer.com

Phone: +1 (505) 410 9384

Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110

Hours: Mon - Fri | 9:00 AM - 5:00 PM EST